Support / MagTraverse
Get help with survey acquisition, project sync, exports, subscriptions, or data controls. Include your device model, OS version, project sample count, acquisition pattern, selected positioning mode, and the step immediately before the issue.
Direct support
Self-service
Camera, Motion, and Location can be managed in Apple Settings. Without Camera, live AR positioning and camera-backed acquisition cannot operate. Without Motion, orientation correction and acquisition guidance may be unavailable or reduced. Without Location, local AR collection remains available, but geographic registration, GNSS accuracy, place naming, and some map or export functions may be unavailable.
Confirm that every device uses the same Apple account and that iCloud is available. MagTraverse is local-first and synchronizes project records through your private CloudKit database; device storage, iCloud settings, network availability, and Apple service status can affect sync.
Swipe a Saved Survey, choose Delete, and confirm. The deletion propagates through the private iCloud project library. Files you already exported or shared are controlled by their destination and are not removed by deleting the MagTraverse project.
Open the Professional screen and choose Restore Purchases. Subscription management and cancellation occur in your Apple account subscription settings. If Professional ends, existing projects remain readable.
Use the complete .zip project archive to transfer a project between devices or computers. Individual GIS and 3D formats remain available when you need a specialist workflow rather than a complete editable project.
Data controls
Review what MagTraverse processes, how private CloudKit sync works, and how to exercise privacy rights.
Read the privacy policy